Position Responsibilities\Requirements: GENERAL DUTIES:
The Client Relations Account Representative serves as the primary contact for an assigned portfolio of institutions and works as their advocate to resolve operational issues. This requires the representatives to make decisions, work on problem resolution, work with their managers to determine required resources and communicate client direction to support staff. They communicate with the client daily or as needed on card processing performance. Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Provides support in research and resolution of problems and inquiries. Interfaces with clients to determine present and future needs and discusses progress toward solutions. Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts. Keeps abreast of changes to existing products/services. Maintains comprehensive knowledge of applicable products, services, and company policy and procedures. Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager. May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and /or services FIS is offering. Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow up discussions and developing action plans to address any negative comments. Other related duties are assigned as neededEDUCATION REQ
: Bachelor's Degree in Business or related field or equivalent combination of education and experience as required for the specific job level.GENERAL KNOWLEDGE, SKILLS, AND ABILITIES:
Communicates ideas both verbally and in written form in a clear, concise, and professional manner. Requires working knowledge of FIS products/services as well as general banking operations and procedures. Ability to understand and apply concepts. Ability to handle projects commensurate with job expectations. Requires excellent presentation, writing, organizations, analytical, and problem solving skills. Requires human relations, negotiation, and documentation skills. Team skills, including the ability to establish and maintain effective working relationships both internally and externally. Flexibility, versatility, dependability. Entry level professional role. Decisions are made within established policies and standard practices. Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Has introductory knowledge of company products and services and is assigned to lower complexity clients. Normally receives detailed instructions on all work. Typically 0-2 years banking or related financial industry experience. Customer Service or client management experience a plus.
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS' more than 53,000 worldwide employees are passionate about moving our clients' business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here: www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Location/Region: Saint Petersburg, FL